Privacy Policy

Last Updated 20 September 2024.

 

1. Outline of this Privacy Policy

1.1. This privacy policy explains how LoungePair (also referred to as "we", "us", or "our") collects, uses, and protects the personal information of its users (also referred to as "you" or "your"). It also explains the rights that you have in relation to your personal information.

1.2. LoungePair is committed to protecting the privacy of its users and takes steps to ensure that their personal information is handled in a responsible and secure manner. We are committed to complying with all relevant laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union, California Consumer Privacy Act (CCPA) in the United States, and Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada. We take appropriate measures to protect the personal information of our users and handle it in a responsible and secure manner in accordance with applicable privacy laws. We regularly review and update our policies and practices to ensure compliance with these laws and regulations.

1.3. For the purposes of this privacy policy, the term "Services" refers to the products and services offered by LoungePair, including but not limited to airport lounge access and travel services.

1.4. This privacy policy applies to all users of the LoungePair Platform, including users who access the Platform as customers or as registered users. By accessing the LoungePair Platform and using the Services, you accept and agree to the practices described in this privacy policy. If you do not agree with the terms of this privacy policy, please do not use the LoungePair Platform or Services.

1.5. This privacy policy does not apply to the practices of companies or individuals that LoungePair does not own or control, or to individuals that LoungePair does not employ or manage.

1.6. Our platform is not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child under the age of 13 has provided personal information to us, please contact us at [email protected].

1.7. LoungePair may change or update this privacy policy from time to time. Any changes or updates will be posted on this page, and we will notify you of any significant changes via your registered email address at least 30 days before the changes come into effect. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. By continuing to use the LoungePair Platform and Services after the effective date of any changes, you agree to be bound by the revised policy.

1.8. This policy was last updated on 24 December 2022.

2. Collection and Use of Personal Information

2.1. LoungePair may collect personal information from users through various methods, including but not limited to:

  • Any communication with LoungePair, either directly via phone or email or through the LoungePair Platform.

  • Information provided by users or obtained by LoungePair through their use (or prospective use) of the Services.

  • Information supplemented by LoungePair with information received from third parties.

2.2. LoungePair may also use cookies, which are small files or pieces of text that are downloaded to a device when a visitor accesses a website or app. LoungePair uses cookies for a variety of purposes, including to facilitate the operation of the platform, to track user activity and preferences, and to improve the performance and functionality of the platform. LoungePair may also use cookies to collect information about the effectiveness of its marketing campaigns and to show users more relevant content.

2.3. The personal information collected by LoungePair may include:

a. Name

b. Contact information, including email address and phone number

c. Demographic information, such as age, gender, and location

d. Payment and billing information, such as credit card details

e. Information about your use of the Services

2.4. LoungePair will use the personal information collected from users for the following purposes:

a. To verify the identity of the user

b. In connection with the provision (or potential provision) of the Services to the user

c. To improve existing Services and create new features

d. To communicate with users in relation to the Services

e. To market our Services to users, including contacting users electronically (for example, by text or email), and/or services or offers from third-parties (for example, a promotion or marketing for paid lounge access)

f. To protect LoungePair and its users

g. To respond to communications from a user, including any complaints

h. To cooperate with any government, industry or regulatory authorities

i. To protect and/or enforce our legal rights and interests, including defending any claim

j. For any other purpose authorised by a user or any privacy legislation

2.5. LoungePair reserves the right to use data (on an anonymous basis) in relation to users' use of the Services for marketing and accounting purposes.

2.6. By providing LoungePair with their personal information, users consent to the collection, use, and disclosure of their personal information as described in this privacy policy. If users do not agree with the terms of this privacy policy, they should not provide LoungePair with their personal information.

2.7. LoungePair will only collect, use, or disclose personal information for the purposes for which it was collected, or as permitted or required by law. If LoungePair intends to use personal information for any other purpose, it will obtain the user's consent prior to such use.

2.8. LoungePair will only collect personal information that is necessary for the purposes identified in this privacy policy. This may include personal information that is required to provide the Services to users or to fulfil requests made by users.

2.9. LoungePair will not sell, rent, or lease personal information to third parties for marketing purposes.

2.10. LoungePair will take reasonable steps to ensure that personal information is accurate, complete, and up-to-date, as required for the purposes for which it is to be used. Users are responsible for informing LoungePair of any changes to their personal information.

2.11. In the case of refunds, cancellations, or disputes regarding lounge access:

a. LoungePair may retain certain personal information as necessary for our business records and as required by law.

b. We may need to transmit certain personal details (such as name, booking reference, and time of attempted entry) to the lounge operator to verify claims of denied entry or to confirm the validity of a cancellation request.

c. This information sharing is necessary to process refunds, investigate claims, and maintain the integrity of our service.

d. We will only share the minimum amount of information necessary for these purposes and will ensure that any such data transmission is conducted securely.

e. For more information on our refund and cancellation policies, please refer to our General Terms of Use and LoungePair Plus Specific Terms of Use.

3. Data Transfer and Storage

3.1. LoungePair may transfer personal information collected from users to countries or international organisations outside of the user's home country for the purposes described in this privacy policy. LoungePair takes steps to ensure that personal information is protected and processed in accordance with this privacy policy and applicable privacy laws, regardless of where it is transferred.

3.2. LoungePair uses appropriate technical and organisational measures to protect personal information from unauthorised access, use, or disclosure. These measures may include, but are not limited to, encryption, access controls, and physical security measures.

3.3. LoungePair retains personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, LoungePair will securely destroy or delete it in accordance with its data retention policies and procedures.

4. Processing and Disclosure of Personal Information

4.1. LoungePair may process and disclose personal information to third parties for the purposes of providing our Services to users or fulfilling requests made by users. In these cases, LoungePair will act as a data processor and will only process and disclose the personal information in accordance with the instructions of the data controller (the third party) and in accordance with this privacy policy and applicable privacy laws.

4.2. LoungePair may also disclose personal information to third parties in the following circumstances:

a. To service providers and contractors who assist us in operating our business and providing the Services, such as payment processors, IT service providers, and marketing agencies.

b. To our business partners, such as airlines, hotels, and other travel companies, for the purpose of providing you with travel-related products and services.

c. To protect the rights, property, or safety of LoungePair, our users, or any third party, or to enforce our terms and conditions.

d. In the event that LoungePair is acquired by or merged with another company, or if all or part of our assets are sold or transferred to another company, personal information may be shared with the acquiring or merging company.

4.3. LoungePair will take appropriate technical and organisational measures to protect personal information processed on behalf of third parties, including implementing measures such as encryption and access controls.

4.4. LoungePair will not sell personal information to third parties for the purpose of marketing or advertising.

4.5. If you have any questions or concerns about how LoungePair processes and discloses personal information on behalf of third parties, please contact us at [email protected].

5. Data Retention

5.1. LoungePair will retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, as outlined in this privacy policy. This may include retaining your personal information for a reasonable period after you stop using the Services, in order to fulfil any legal, regulatory, or accounting requirements.

5.2. In determining the appropriate retention period for personal information, LoungePair considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of the personal information, the purposes for which LoungePair processes the personal information, and whether LoungePair can achieve those purposes through other means.

5.3. If you have any questions about the retention of your personal information, you can contact LoungePair at [email protected].

6. Protection of Personal Information

6.1. LoungePair takes reasonable steps to protect the personal information it collects from users from unauthorised access, use, or disclosure. LoungePair uses a variety of security measures, including encryption and secure servers, to protect personal information from unauthorized access and disclosure.

6.2. Despite these measures, it is important to note that the internet is not a completely secure environment, and LoungePair cannot guarantee the security of personal information transmitted online. Users are responsible for protecting the security of their own personal information, such as by securing their login credentials and protecting their devices from unauthorised access.

7. Data Breaches

7.1. In the event of a data breach that results in the unauthorised access, use, disclosure, or destruction of personal information, LoungePair will promptly investigate the breach and take appropriate action to mitigate the impact of the breach. This may include notification of affected users, as well as notification of relevant regulatory authorities, if required by law.

7.2. LoungePair will also take steps to prevent future data breaches, including implementing appropriate security measures and regularly reviewing and updating our security policies and practices.

7.3. If you believe that your personal information has been compromised as a result of a data breach, please contact LoungePair at [email protected]. We will do our best to promptly address any concerns you may have.

8. Access to and Correction of Personal Information

8.1. Users have the right to access and request the correction of their personal information held by LoungePair. If a user wishes to access or correct their personal information, they may do so by contacting LoungePair at [email protected]. LoungePair will respond to the request within a reasonable time frame, and may require the user to verify their identity before granting access or making any corrections.

8.2. If a user believes that any personal information held by LoungePair is incorrect or incomplete, they may request that LoungePair correct the information. LoungePair will consider any such request and, if appropriate, make the requested correction(s).

8.3. Users may also have the right to request the deletion of their personal information in certain circumstances, such as where the information is no longer necessary for the purpose for which it was collected or processed, or if the user withdraws their consent for the processing of their personal information. If a user wishes to exercise this right, they may contact LoungePair at [email protected]. LoungePair will consider the request and, if appropriate, delete the relevant personal information.

8.4. If a user exercises their right to request the correction or deletion of their personal information, LoungePair may still retain certain personal information as required by law or for legitimate business purposes, such as to maintain a record of the user's transactions or to comply with regulatory requirements.

8.5. In addition to the rights described above, users may also have the right to request the restriction of the processing of their personal information in certain circumstances, such as where the accuracy of the information is being disputed. If a user wishes to exercise this right, they may contact LoungePair at [email protected]. LoungePair will consider the request and, if appropriate, restrict the processing of the relevant personal information.

8.6. Users may also have the right to object to the processing of their personal information in certain circumstances, such as where the processing is based on LoungePair's legitimate interests or for direct marketing purposes. If a user wishes to exercise this right, they may contact LoungePair at [email protected]. LoungePair will consider the request and, if appropriate, stop processing the relevant personal information.

8.7. Users may also have the right to request a copy of their personal information in a portable and commonly used format, and to request that LoungePair transfer their personal information to another controller, where technically feasible. If a user wishes to exercise this right, they may contact LoungePair at [email protected]. LoungePair will consider the request and, if appropriate, provide the relevant personal information in the requested format or transfer it to the specified controller.

9. Compliance with GDPR

9.1. LoungePair is committed to complying with the General Data Protection Regulation (GDPR) and all applicable data protection laws and regulations.

9.2. As a data controller, LoungePair is responsible for ensuring that it processes personal information in a manner that is lawful, fair, and transparent. This includes obtaining appropriate consent from users for the collection and processing of their personal information.

9.3. LoungePair will only collect and process personal information that is necessary for the purposes described in this privacy policy. This includes the use of personal information for the provision of the Services, as well as for marketing and communication purposes.

9.4. LoungePair will implement appropriate technical and organisational measures to protect personal information from unauthorised access, use, or disclosure. These measures may include, but are not limited to, encryption, access controls, and physical security measures.

9.5. LoungePair will retain personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. When personal information is no longer needed, LoungePair will securely destroy or delete it in accordance with its data retention policies and procedures.

9.6. Users have the right to access, rectify, erase, restrict, object to, or withdraw consent for the processing of their personal information at any time. Users also have the right to data portability and the right to lodge a complaint with the relevant data protection authority. To exercise these rights, users may contact LoungePair at [email protected].

9.7. LoungePair will cooperate with any government, industry, or regulatory authorities, including the relevant data protection authority, in relation to the processing of personal information. This may include notification of any data breaches, as well as the provision of information about LoungePair's data protection practices and policies.

9.8. Users also have the right to opt-out of direct marketing communications at any time. To exercise this right, users may contact LoungePair at [email protected].

10. Marketing

10.1. LoungePair may use personal information to send users marketing communications, including newsletters and promotional offers, related to the Services. Users may opt out of receiving marketing communications by following the unsubscribe instructions included in the communication or by contacting LoungePair at [email protected].

11. Links to Third Parties

11.1. The LoungePair Platform may contain links to third party websites, including the networks of LoungePair's valued affiliate service providers, advertisers, and Stripe, or make available services obtained from third parties, including verification services by third party verification providers.

11.2. If users use the LoungePair Platform to link to another site, or use a service obtained from a third-party service provider via the LoungePair Platform, the users will be subject to that site's or third party's terms and conditions of use, privacy policy and security statement. In this regard:

a. You acknowledge that you are leaving the LoungePair website and will be subject to the privacy policy of the third-party service provider.

b. LoungePair is not responsible for the privacy practices of these third-party services.

c. We encourage you to review the privacy policies of any third-party services before providing your personal information.

11.3. The LoungePair Platform uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including:

a. information about your browser, network or device; and

b. your IP address.

12. Governing Law

12.1. This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

13. Dispute Resolution

13.1. Any disputes arising from or relating to this Privacy Policy shall be resolved in accordance with the dispute resolution process outlined in our General Terms of Use. This includes attempting negotiation and mediation before proceeding to arbitration or litigation.

14. Contact

14.1. If you have any questions or concerns about how LoungePair processes and discloses personal information, or if you wish to exercise any of the rights described in this privacy policy, please contact us at [email protected]. We will do our best to promptly address any concerns you may have.