General Terms of Use

Last Updated 20 September 2024.

 

1. General

  • By using LoungePair (also referred to as "we", "us", or "our"), our users (also referred to as "you" or "your") agree to be bound by these general terms of use (“Terms”). If you do not agree to be bound by all of these Terms, then please do not access or use our website or services.

  • We may update these Terms from time to time. Whenever we make a significant change to our policies, we will announce them via email. However regardless of the change or form of announcement, you are always agreeing to abide by our current Terms, whatever they are.

  • If you violate any of these Terms, we may terminate your use of LoungePair.

  • You are responsible for maintaining the security of your account and password. We cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.

  • For LoungePair Plus members, additional terms apply as outlined in the LoungePair Plus Specific Terms of Use.

2. Refunds and Cancellations Policy

2.1 Bid Site (app.loungepair.com)

  • Bids for sleep 'n fly in Doha and Dubai are final once accepted and cannot be refunded.

  • You may cancel a bid for free at any time via the user login page until the bid is accepted.

  • Please note that bids can be accepted at any time.

2.2 Pass Site (buy.loungepair.com)

  • We offer both refundable and non-refundable passes.

  • Non-refundable passes:

    • Unless explicitly labeled as a refundable pass at the time of purchase, all passes are non-refundable.

    • The only exception is if you are denied access to a lounge when attempting to use the pass. In this case, you must provide information on the denial, and we must confirm this with the lounge before processing a refund.

  • Refundable passes:

    • Refundable passes ("FlexiPass") are available at an additional cost.

    • If a FlexiPass is not used, you can choose to retain the pass value as a coupon, plus a 5% bonus credit, or b) Request a refund to the original payment method.

    • Opting for bonus credit is capped at US$30 per year.

    • Retained credit must be used within 3 years from the original purchase date.

  • LoungePair Plus members may be subject to different refund and cancellation policies as outlined in the LoungePair Plus Specific Terms of Use.

2.3 Third-Party Lounge Access Options

  • We may promote lounge access options offered by third parties.

  • Once you leave our site to access these third-party options, we are not responsible for any aspect of your transaction.

  • Any requests for refunds must be directed to the third-party website directly.

  • We reserve the right to modify this refund and cancellation policy at any time. Please check this section regularly for updates.

3. Bids for Lounge Access

  • When you place a bid for lounge access through the LoungePair bid site (https://app.loungepair.com/):

    3.1. Your bid is not guaranteed to be accepted. Acceptance is at the sole discretion of the airport lounge operator.

    3.2. LoungePair does not control or influence the lounge operator's decision to accept or reject bids.

    3.3. If your bid is accepted, you are obligated to pay the bid amount as agreed, even if you do not end up visiting the lounge.

    3.4. Accepted bids are final and non-refundable, except in cases where access is denied by the lounge despite having a valid, accepted bid.

    3.5. You may cancel your bid at any time before it is accepted, free of charge, through your user account at https://app.loungepair.com/auth/login.

    3.6. LoungePair reserves the right to cancel any bid or accepted offer if we suspect fraudulent activity or violation of our terms.

  • Please note that lounge availability, services, and amenities may change without notice. LoungePair is not responsible for any such changes made by the lounge operators.

4. Purchase of Lounge Access

  • When you purchase lounge access through LoungePair, the terms of your purchase will depend on the specific product you choose (bid site, pass site, or third-party options) and whether you select a refundable or non-refundable option. Please refer to the Refunds and Cancellations Policy for detailed information on the terms that apply to each type of purchase.

  • We cannot guarantee that access will be available at the time of your visit, even if you have purchased a pass. In the event that you are denied access to a lounge despite having a valid pass, please contact our support team immediately with information of the denial. We will work with the lounge to verify the situation and process a refund if appropriate, as detailed in our Refunds and Cancellations Policy.

  • LoungePair Plus members may have access to exclusive purchasing options and benefits as outlined in the LoungePair Plus Specific Terms of Use.

5. Third-Party Services

  • LoungePair may promote lounge access options offered by third parties. When you choose to use these third-party services:

    5.1. You acknowledge that you are leaving the LoungePair website and will be subject to the terms and conditions of the third-party service provider.

    5.2. LoungePair is not responsible for any aspect of your transaction once you leave our site.

    5.3. Any issues, including requests for refunds, must be addressed directly with the third-party service provider.

    5.4. LoungePair does not endorse, guarantee, or assume responsibility for any third-party services or content.

6. Intellectual Property

  • All content on our website, including text, graphics, logos, images, and software, is the property of LoungePair or its licensors and is protected by copyright and other intellectual property laws. You are not allowed to use any of this content for commercial purposes without the express written consent of LoungePair.

7. Disclaimer of Warranties

  • We do not guarantee the accuracy, completeness, or reliability of the information on our website. We are also not responsible for any errors or omissions on the website, or for any damages or losses that may arise from the use of the website or the reliance on any information contained on the website.

  • LoungePair does not guarantee the availability of lounge access, even after purchase, as this is ultimately controlled by the lounge operators. We are not liable for any changes in lounge availability, services, or amenities.

8. Limitation of Liability

  • LoungePair will not be liable for any damages or losses that may arise from the use of its website or the reliance on any information contained on the website. This includes, but is not limited to, indirect, incidental, consequential, special, or punitive damages. LoungePair will also not be liable for any loss or damage arising from the failure of its website or services to operate as intended, including website downtime or unavailability. By using LoungePair, you acknowledge and agree that you are using our website and services at your own risk and waive any claims for damages or losses that may arise from your use of our website or services. While LoungePair will make efforts to address any issues that may arise, we cannot guarantee that all problems will be resolved to your satisfaction.

  • LoungePair's liability for any refunds or compensation is limited to the amount paid for the specific lounge access pass in question, and only in accordance with our Refunds and Cancellations Policy.

9. Indemnification

  • By using LoungePair, you agree to indemnify and hold LoungePair and its affiliates, officers, agents, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the website, your violation of these terms of use, or your infringement of any intellectual property rights.

10. Governing Law

  • These Terms of Use and any disputes arising out of or in connection with these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

  • Any legal action or proceeding relating to your access to, or use of, LoungePair or these Terms shall be instituted in a state or federal court in Delaware, United States. You and LoungePair agree to submit to the jurisdiction of, and agree that venue is proper in, these courts in any such legal action or proceeding.

  • In the event of a dispute, LoungePair and you agree to first attempt to resolve the dispute through good-faith negotiations. If the dispute cannot be resolved through negotiation, both parties agree to attempt to resolve the dispute through mediation before resorting to arbitration or litigation.

  • If mediation is unsuccessful, any controversy or claim arising out of or relating to these Terms, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

  • Notwithstanding the foregoing, LoungePair reserves the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of our copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

  • You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of LoungePair or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred.

11. Miscellaneous

  • Entire Agreement: These Terms of Use constitute the entire agreement between LoungePair and the user, superseding any prior agreements or understandings, whether written or oral.

  • Amendments: LoungePair reserves the right to amend these Terms of Use at any time. Any such amendments will be effective upon posting on the website. Your continued use of LoungePair after any changes to these Terms constitutes your acceptance of such changes.

  • Severability: If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  • Dispute Resolution: Disputes arising out of or in connection with these Terms of Use shall be resolved in accordance with the Governing Law and Dispute Resolution section of these Terms. This includes attempting negotiation and mediation before proceeding to arbitration or litigation in the courts of Delaware, United States.

  • No Waiver: The failure of LoungePair to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

  • Assignment: You may not assign or transfer these Terms, by operation of law or otherwise, without LoungePair's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and void. LoungePair may freely assign or transfer these Terms without restriction.

  • Notices: Any notices or other communications provided by LoungePair under these Terms, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the Service. For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.

  • Headings: The section titles in these Terms are for convenience only and have no legal or contractual effect.

  • LoungePair Plus: LoungePair offers a premium membership program called LoungePair Plus. This program is subject to additional terms and conditions as outlined in the LoungePair Plus Specific Terms of Use, which should be read in conjunction with these general Terms of Use.

For any questions or concerns regarding these Terms of Use, please contact us at [email protected].